Infosys Ltd

Process Specialist -

•     ERP Order management support for a US HTDM client

•     A major US healthcare provider – Steered a team of engineers to support electronic workforce management, Online portal, Group insurance applications. Mainframe CICS applications with DB2

•     Received very high customer satisfaction score for online self-care portal application.

•     Provided application support for the client’s mainframe applications. (L1 and L2 support).

•     Production and enhancement support – Provided First line review of business scenarios before assigning them to the concerned ADM team.

Skills :-  ERP 

Application :-  Oracle EBS R12